Call our health advisor or book

Dr. NUPUR BANSAL

Dr. NUPUR BANSAL

(FOUNDER)

MBBS

MASTERS IN EMERGENCY MEDICINE(USA)

AICCM

Dr. ASHISH KUMAR SINGH

Dr. ASHISH KUMAR SINGH

(DIRECTOR)

MBBS

MD MEDICINE(SABDARJANG DELHI)

DM CARDIOLOGY(SGPGI LUCKNOW)

Dr. YASH VARDHAN SINHA

Dr. YASH VARDHAN SINHA

(HEAD SURGERY)

MBBS

MS SURGERY(KEM MUMBAI)

Mch(SURGICAL GASTROENTEROLOGY--SGPGI LKO)

DNB(GI SURGERY)

Dr. Saumya Singh

Dr. Saumya Singh

(Senior Doctor)

MBBS

DGO(KGMU)

DNB

FMAS DMAS

Dr. Utsav Deep

Dr. Utsav Deep

(Senior Doctor)

MBBS (Manipal)

MS(Teerthankar Mahaveer Medical Collage)

Moradabad Fellowship in Cataract Surgery (Dr Shroff's Charitable Eye Hospital)

Experience of 5yrs

Dr. Ammar Sabir Siddiqui

Dr. Ammar Sabir Siddiqui

(Senior Doctor)

MD Medicine (KGMU)

PDCC in Infectious Diseases( KGMU)

Dr. Ashutosh Kapoor

Dr. Ashutosh Kapoor

(Senior Doctor)

MBBS

MD (KGMU)

DM Neonatology (AIIMS New Delhi)

Chat with Us

Chat with Us

whatsapp

Policy

Return & Refund

Thank you for choosing HMSELABS as your trusted platform for pathology services. We aim to provide a seamless experience for both users and pathology labs. In the event that you encounter issues with a purchase, our Return and Refund Policy is designed to assist you.

Returns
  • Eligibility for Returns: To be eligible for a return, your request must meet the following criteria
    • The request is made within [X] days of accessing the pathology report.
    • The pathology report must not have been altered or manipulated.
    • The reason for the return falls within the scope of acceptable return reasons (see section 2).
  • How to Initiate a Return: To initiate a return, please contact our customer support team at info@hmselabs.com with the following information:
    • Your full name and contact details.
    • Pathology report details (Lab name, report ID, etc.).
    • Reason for the return.
  • Return Process:Once your return request is approved, our team will guide you on the necessary steps to return the pathology report. Please ensure that the report is securely packaged to prevent any damage during transit.
Acceptable Reasons for Returns

Returns may be accepted for the following reasons:

  • Incorrect pathology report.
  • Technical issues preventing access to the report.
  • Any other valid concerns in accordance with our service quality standards.
Refunds

Refunds will be considered under the following circumstances:

  • The pathology report is found to be inaccurate or faulty.
  • Technical issues prevent access to the report, and the issue cannot be resolved within a reasonable time frame.
  • Refund Process: Upon receiving and verifying the returned pathology report or upon resolution of technical issues, we will process your refund. The refund amount will be credited to the original payment method used during the purchase.
Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at: +91-8500410007 / +91-8768765252

Changes to this Policy

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately and will be reflected on this page.